Privacy Policy

1. Who we are

CJCreativeMedia ("we", "us", "our") is a social media marketing partnership operating across the United Kingdom and Ireland. When you use our website or services, we act as the data controller for your personal information.

2. Information we collect

We may collect the following information when you interact with us:

• Contact details — name, email address, and any other information you provide via our contact form.
• Service preferences — the type of service you're enquiring about.
• Usage data — pages visited, time on site, browser type, and device information (collected automatically via cookies or similar technologies).
• Communication records — messages, emails, and notes from our conversations with you.

3. How we use your information

We use your information to:

• Respond to your enquiries and provide quotes.
• Deliver the services you've engaged us for.
• Improve our website and marketing efforts.
• Send you relevant updates about our services (only with your consent).
• Comply with legal obligations.

4. Legal basis for processing

We process your data based on: your consent (e.g. submitting a contact form), the performance of a contract or steps prior to entering one, our legitimate business interests (e.g. improving our services), and compliance with legal obligations.

5. Sharing your information

We do not sell, rent, or trade your personal data. We may share information with trusted third-party tools we use to operate our business (e.g. email providers, analytics platforms), but only to the extent necessary. All third parties are required to handle your data securely and in accordance with applicable laws.

6. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are typically retained for up to 24 months unless you request earlier deletion.

7. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent at any time.
• Object to processing based on legitimate interests.
• Lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

10. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at info@cjcreativemedia.net.